1. Purchases
At amanda-jane.co.uk we want you to be delighted every time
you shop with us. Occasionally though, we know you may want to return items.
We regret that we also cannot accept returns on products where
the item has been unsealed.
For your protection, we recommend that you use a recorded-delivery
service if the value of the return is more than 50 GBP.
Please note that you will be responsible for the costs of returning
the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive
the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
2. Defective Items
Damaged items: if you take delivery
of an amanda-jane.co.uk package and the contents have been damaged in transit, you can return the item(s) to us within 30
days of receipt for exchange. Please email returns@amanda-jane.co.uk. Please quote your postcode.
Defective items: you have the right to return
a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this
will be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier
to contact the manufacturer directly so that they can rectify the problem for you. If you choose to return the item to us,
please email returns@amanda-jane.co.uk. Please quote your postcode.
Note: in the event of amanda-jane.co.uk sending
you a replacement for a damaged or defective item, you must return the original item to amanda-jane.co.uk within 30 days.
amanda-jane.co.uk reserves the right to charge the price of the replacement if the item is not returned within 30 days of
the date on which amanda-jane.co.uk confirms we will issue a replacement.
3. I haven't received
everything I ordered
Items you order from amanda-jane.co.uk may sometimes be sent in
more than one delivery. For example, you may receive multiple deliveries if your order contains an oversized item that needs
to be dispatched separately or if your item is out of stock.
Regardless of the number of deliveries you receive, you'll only be charged
the amount that was originally quoted to you at the time you placed your order.
